What to say when you call your Medi-Cal plan
A printable from Enhanced Care Management. Fill it in by hand. Nothing you write is collected by this website.
What to say when you call your Medi-Cal plan
Before you call: have your plan card and a pen ready.
"Hello. My name is ____________. I am a Medi-Cal member. My member ID is on my card.
I would like to be assessed for Enhanced Care Management, ECM.
I think I may qualify because: ______________________________ (for example: many ER visits, a recent hospital stay, mental health or substance use care, I am losing my housing, I left jail this year, I am pregnant or just had a baby, my child is in foster care)
Can you tell me the next step and how long it will take?"
Write it down Date: __________ Person I spoke with: __________ Reference number: __________ Next step: ______________________________
If they say no: "Please send me the decision in writing and tell me how to appeal." If you get stuck: Medi-Cal Managed Care Ombudsman (888) 452-8609.
From Enhanced Care Management. Facts checked October 21, 2026. Free information, not legal or medical advice.