Questions to ask when you call

Questions to ask when you call

Before you call, have ready

• Your full name, a phone number and an email, if you have one
• Your city and county
• Any letter or notice from immigration or the court, with its dates
• Your A number, if you have one (it is on most immigration papers)
• A pen and this sheet

Ask them

• Do you help with my kind of case? (Say it simply: "I want to renew DACA," "I have a court date," "my husband was detained.")
• Who do you serve? Do I need to live in a certain county or have a certain income?
• Is the first meeting free? If not, how much is it?
• If you take my case, what will it cost in total? Is that separate from the government's fees?
• Will a lawyer or a DOJ accredited representative work on my case? What is their name?
• Do you have someone who speaks my language, or an interpreter?
• Is the meeting in person, by phone or by video? Where?
• What papers should I bring?
• How long until I can meet with someone?
• If you cannot help me, who should I call next?

Write down

• Who I spoke with: ____________________
• Date and time: ____________________
• Appointment: ____________________
• What to bring: ____________________
• Next group to call: ____________________

Never pay by gift card, wire transfer or payment app. Get a receipt for every payment. A real lawyer or accredited representative will tell you their name and let you check it.

From Free Legal Help. Facts checked October 21, 2026. Free information, not legal or medical advice.