Need help now?EmergencyCall 911Crisis supportCall 988 Text 988Local servicesCall 211Checked October 22, 2026
Need help now?Urgent contacts
EmergencyCall 911Crisis supportCall 988 Text 988Local servicesCall 211Checked October 22, 2026
Where this applies
Federal (USCIS and Congress), the same in every state. Local examples for East Palo Alto and the Bay Area.
Facts checked
Who it’s for

People with a DACA renewal pending at USCIS, and the parents, pastors, teachers and coworkers who help them. Most of this also works for a pending DACA work permit or advance parole request.

On this page

Take the next step

This page is for a DACA case that is already filed. It is general information, not legal advice. To renew, see Renew DACA by mail or Renew DACA online. For everything DACA, start at the DACA hub.

What are my options?

Three. You can use more than one.

Option Use it when Where
Expedite request Something urgent fits one of USCIS's expedite reasons, and you have proof USCIS Contact Center or your USCIS online account
Case inquiry Your case is older than USCIS's posted processing time e-Request online or the Contact Center
Congressional help You already asked USCIS and nothing happened, or your situation is urgent Your U.S. Representative or one of your two Senators

USCIS decides every expedite request case by case, and it is fully up to USCIS. Asking does not change whether your renewal is approved. It only asks USCIS to look at it sooner.

Does my case fit the expedite rules?

It might. USCIS lists five reasons it may expedite a case. Not every case that fits one of them is sped up. Here is what each one means for a DACA renewal, using the examples USCIS gives.

1. Severe financial loss to you or a company. USCIS says losing a job may count, depending on your situation. It also says that needing a work permit, by itself, is not enough. And it will not count an emergency you caused by filing late or answering a request for evidence late.

  • USCIS's DACA questions and answers (Q87) also name loss of employment as the kind of proof that may support a DACA expedite.
  • May fit: you filed your renewal on time, your work permit ends soon, and your employer has written that you will lose your job on a set date without the new card. You can also show what losing that pay would do, such as rent you could not pay.
  • Usually does not fit: "I need my work permit" with nothing more. Or you filed only a few weeks before your DACA ran out, so the delay comes from the late filing.

2. Emergencies or urgent humanitarian reasons. USCIS names serious illness, disability, a death in the family, and extreme living conditions. It also mentions a vulnerable person whose safety is at risk.

  • May fit: you care for a family member with a serious illness, and the delay puts that care at risk. Bring a letter from the doctor.
  • Usually does not fit: stress, a busy season at work, or a wish to get it done before a holiday, without more.

3. A nonprofit needs you. An IRS registered nonprofit may ask when your specific role furthers U.S. cultural or social interests. The urgency has to come from your role, not from the nonprofit's general work.

  • May fit: a nonprofit clinic or school where you hold a role no one else can fill right now, and it explains why in a letter.

4. Government interests. A federal, state, local or tribal agency may ask when the case matters for public safety or the public interest. The request must come from an official of that agency, not from you. If it is about a work permit, the agency must show your work is critical to its mission.

5. A clear USCIS mistake. USCIS gives the example of a work permit card printed with wrong information that keeps you from working.

  • May fit: your new card has the wrong name or birth date, and your employer will not accept it.

Before you ask, finish anything USCIS is waiting on from you, such as your fingerprint (biometrics) appointment. USCIS says pending steps like that can hold up an expedite.

What proof should I gather?

Gather proof before you call. USCIS generally asks for documents that back up your reason. Without them, it sends instructions for sending proof, which takes more time. Good proof is:

  • Official and recent: on letterhead, dated, signed, with a phone number someone will answer.
  • Specific: the date something will happen and what it will cost you.
  • About your reason: an employer letter for job loss, a doctor's letter for illness, a copy of the card for a USCIS mistake.

Send copies, never originals. Leave out private details that are not needed, such as a full diagnosis when "serious illness that needs ongoing care" is enough. Use the evidence list below.

How do I ask USCIS to expedite?

Two ways. Use one, or both.

  1. Call the USCIS Contact Center at 800-375-5283. Have your receipt number ready. Say you are asking for an expedite, name the reason, and say what proof you have. Write down the date, the time, the name or ID of the person you spoke with, and any reference number.
  2. Use your USCIS online account. If your case is in your account and you have secure messaging, choose "expedite" as the reason for your inquiry. Upload your proof there.

If you filed on paper, you can link your case to an online account after you get an Account Acceptance Notice in the mail.

USCIS usually answers expedite requests made through the Contact Center. It generally does not explain why it said yes or no. A "no" on the expedite is not a "no" on your DACA. Your renewal stays in line.

Emma, the online assistant on uscis.gov, answers in English and Spanish and can connect you to a live chat with an agent.

What if my case is past the normal wait?

Ask USCIS to look at it. You do not need an emergency. USCIS posts how long most cases take. Once your case is older than that, you can ask. This is called a case inquiry, and it is different from an expedite.

  1. Go to the USCIS processing times tool. Choose Form I-821D and the office on your receipt notice.
  2. Enter the receipt date from your receipt notice.
  3. If your case is still inside the normal time, the tool shows a case inquiry date. Wait until then.
  4. If your case is past it, the tool gives you a link to send an inquiry. You can also use e-Request and choose a case outside normal processing time, or call the Contact Center.

How can my member of Congress help?

They can ask USCIS about your case, for free. Your U.S. Representative and your two U.S. Senators each have staff called caseworkers who do this. It works best after you have already tried the Contact Center, and when you can show what you tried.

  1. Find your representative. Go to house.gov and enter your ZIP code. In East Palo Alto (94303), house.gov shows two districts, the 15th (Rep. Kevin Mullin) and the 16th (Rep. Sam Liccardo), so enter your full street address to get one match (checked October 21, 2026). District lines were redrawn for the 2026 election, but your representative stays the same until the new Congress starts in January 2027.
  2. Fill out the privacy release. By law (the Privacy Act of 1974), their office needs your written permission before USCIS can share your case with them. Most offices post a privacy release form on their website, sometimes one just for USCIS. Sign it yourself.
  3. Send it with your story. Send the form, your receipt number, a short note of what you need and why, copies of your proof, and a list of the dates you contacted USCIS.

Caseworkers can ask questions and pass along your proof. They cannot make USCIS approve your case or promise a date.

If house.gov shows Rep. Sam Liccardo (16th district), his San José office is at (408) 245-2339 and his Half Moon Bay office is at (650) 323-2984 (checked October 18, 2026). If it shows a different member, use the "Contact" link house.gov gives you.

What about the CIS Ombudsman?

The CIS Ombudsman is a separate office in the Department of Homeland Security. By law, its job includes helping people resolve problems with USCIS. DHS's Ombudsman page (updated May 13, 2026) still says so (checked October 21, 2026). You ask for help online with DHS Form 7001 at dhs.gov/topic/cis-ombudsman/forms/7001. The office asks you to try USCIS first and to check your case inquiry date before asking about a delay.

What should I not do?

  • Do not pay anyone to "expedite" your case. USCIS charges nothing to ask for an expedite. A person who says they can make USCIS move faster for a fee may be running a scam. See Warning signs of an immigration scam.
  • Do not call every day. This is our advice, not a USCIS rule. Call again when something changes: new proof, a new date, or the time USCIS gave you has passed. Keep a log of every call.
  • Do not mail a second renewal to try to speed up the first one. This is our advice, not a USCIS rule. Talk with a lawyer or accredited representative before you send USCIS anything new.
  • Do not send originals. Keep them safe at home.
  • Do not leave the United States while you wait unless you have advance parole and a lawyer has looked at your history. See What must I do to keep my DACA?

Who can help?

These are free or low cost public offices and nonprofits. Contact them to confirm hours, languages and openings. Being listed here is not a referral or a promise of service.

  • Community Legal Services in East Palo Alto: 650-326-6440
  • Legal Aid Society of San Mateo County: (650) 558-0915
  • Immigration Institute of the Bay Area (Redwood City): (650) 587-1558, consultations by appointment
  • Catholic Charities (San Mateo County): 650-295-2160
  • San Mateo County Immigrant Services: (650) 363-4194, immigrantservices@smcgov.org
  • Santa Clara County: the Office of Immigrant Relations works with Asian Law Alliance, Pars Equality Center and Santa Clara University on DACA renewals. Partner list
  • Anywhere in California: the state's map of free immigration legal services, or call (916) 651-8017.

You have done the hard part by filing. Now ask, keep your log, and keep going.

Is there a list and script I can print?

Sources

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